Frequently asked questions

Once you have completed your purchase, you will receive an order confirmation with a unique tracking number. Go to our “Track Your Order” section, enter your tracking number, and you can see the updated status of your shipment.

You have 30 days from the date of receipt of your order to return unused and unopened items. To initiate a return, please visit our “Returns Policy” section of the website. Please note that the customer may be required to pay for return shipping unless the product is defective or faulty.

If you wish to change or cancel your order, please contact our customer service as soon as possible. Please note that orders that have already been processed or shipped may not be able to be changed or canceled.

We accept most major credit cards, including Visa, MasterCard and MobilePay. For additional payment options, please see our “Terms of Sale”.

Yes, it is completely safe to shop with us. Our website uses advanced encryption technologies to protect your information. All payments are processed through certified payment gateways, ensuring that your card details remain private.

Orders placed before 14.00:14.00 PM will usually be shipped the same day. Orders placed after XNUMX:XNUMX PM will be processed and shipped the following business day. Please note that this may vary depending on stock status and holidays.